FAQ
New iPhone? Please read this (and Congratulations!)
Congratulations on your new iPhone! We will get you set up with a new eSIM and you can continue to enjoy Ride Mobile's extended coverage. Remember - your phone needs to be Carrier Unlocked - please confirm this in Settings > General > About > Carrier ...
Any Questions? We are Happy to Help!
Please reach out by calling 1-415-952-7433 - if we are busy - please leave a message and we will get back to you as soon as we can. You can also email us at support@ridemobile.com - and #same. We will get back to you as soon as we can. If you see a ...
What eSIM enabled devices does Ride Mobile Support?
Ride Mobile currently supports these iPhone models with an iOS of 15.7.2 or above. Please note that carrier and country specific exceptions may apply. APPLE iPhone 15 - all models iPhone 14 - all models iPhone 13 - all models iPhone 12 - all models ...
Can I use a Ride Mobile eSIM on my iPad?
Absolutely! If your iPad has dual eSIM capability you can use the Ride Mobile Data Service. Remember, your Ride Mobile Data Service supplements your connectivity when your primary carrier isn't available. You can quickly check if your iPad has an ...
How do I transfer my account to a new phone?
If you purchase or receive a new phone, please contact support@ridemobile.com so we can help you set up a Ride Mobile eSIM on your new device. Your account is always available by logging into Ridemobile.com or your iOS Ride Mobile App.
Can I Reinstall my Ride Mobile QR Code or eSIM on My Current Phone or a Different Phone?
To reinstall your eSIM on the same iPhone, please contact us at support@ridemobile.com and we will provide you with the QR code you will need. You are not able to reinstall an eSIM on a different phone.
Can I Use Ride Mobile to Provide Connectivity (Hotspot / Tethering) to other devices?
Yes, the US Networks support Mobile Hotspots. With your iphone you can connect to your Ride Mobile data hotspot by turning on “Personal Hotspot” on the Settings page. This will likely increase your data consumption so make sure you have the right ...
What Does Ride Mobile Offer When I’m Out of My Primary Carrier’s Coverage Area?
Outside your Primary Carrier’s service area, Ride provides data connectivity for all the apps you use on your iPhone, including maps and navigation, podcasts, news, Facebook, TikTok, Twitter, WhatsApp, Instagram, Zoom, Skype, Google, Amazon, ...
How Do I Add Data to My Ride Mobile Plan?
You can add more data or refresh your Ride Mobile Plan by managing your plan in the App. Ensure that you are selecting a plan that meets your data and duration of time needs. If you want to change your plan, you can purchase a new plan at any time, ...
Do I Have to Purchase Special Equipment?
Ride Mobile requires no equipment purchase or upgrade! Most modern cell phones are manufactured for use with two SIMs - either a plastic SIM card and/or an embedded SIM (eSIM). The Ride Mobile app installs the eSIM and when a Plan is selected and ...
Do I Have to Switch Carriers to Use Ride?
There is no need to change your Primary Carrier to use Ride Mobile! Ride picks up where your Primary Carrier network leaves off by tapping into other carriers serving the area. That’s because Ride’s Global Multi-Network Data Roaming service is ...
How Do I Know When Ride Mobile Is On?
Look at your signal strength bars. If you see two rows then Ride Mobile is activated on your phone. If you are still unsure, go to the My Plan page in the Ride Mobile App and confirm that your plan is activated. Then check: Settings > Cellular/Mobile ...
Can I Use Ride Mobile When Traveling Internationally?
Ride provides international data roaming service in more than 40 countries worldwide to most popular travel destinations around the world. You can select your Destination in the Ride Mobile app and pick the best plan to meet your needs and time in ...
How Do I Go Back to My Primary Carrier if My Phone Does Not Switch Back Automatically?
In the rare case your device does not switch back to your Primary Carrier, you can toggle Airplane Mode or disable the Ride Mobile eSIM in: Settings > Cellular. Turn OFF “Secondary” or “Ride Mobile”, however you labeled it.
What is an eSIM?
SIM stands for Subscriber Identity Module. It is a plastic card with a computer chip that, when activated and slotted into a mobile device, contains the user’s information required to connect to a mobile network. An eSIM, or embedded SIM, is a more ...
How is mobile data measured? What size plan should I buy?
Data is measured in Megabytes (MB) and Gigabytes (GB). 1GB data plan is estimated to give you any of the following: Up to 5 Hours of Mobile Web Browsing Up to 18 Hours of Music Streaming Up to 30 Minutes of Video Streaming Up to 5 Hours of Mobile ...
Does Ride Mobile Rely on Satellites?
Ride Mobile does not rely on or connect you to satellites. Satellites require special antennas and receivers that can be costly. Ride Mobile requires nothing more than a newer cell phone and eSIM capability to connect you to more than 640 cellular ...
When Should I Turn on Ride Mobile?
When you have an active plan on your account, Ride Mobile should always be enabled to connect you to data service when you lose coverage from your Primary Carrier or when roaming internationally. It is important to check if your “Cellular Data ...
How do I know how much data I have left?
Log into your Account on the Ride Mobile App and go to your "My Plan" page. You will see how much data you have used to date compared to your total plan size. Ride will also contact you by email when you are running low. To ensure you never run low ...
Will Ride Mobile Work with My Current Cell Phone?
Ride Mobile works on all unlocked iPhones made in the last five years, from the iPhone XS, iPhone XS Max, iPhone XR, iPhone 11 to the latest iPhone, running iOS Version 15.7.2 or higher. To see if your iPhone meets these requirements, go to: Settings ...