Troubleshooting
I accidentally deleted my eSIM - what do I do now?
If you accidentally deleted your Ride Mobile eSIM and need to reinstall it on the Same Device - we can help. Please reach out to us at support@ridemobile.com and we can help you reload it. It is not possible to load an eSIM on a different device.
What Can I Do if My Network Data Speeds Seem Slow?
Ride does not “throttle” or slow network speeds. Your data connection speed is based on your device, network technology of the available carrier, and signal strength where you are connecting. Network data speed and performance may also be affected by ...
What If the App Says I’ve Used all My Data?
To get a more detailed usage history, you can contact our support team at support@ridemobile.com and we will review your usage and provide more helpful detail. Some apps, especially social media, consume data in the background. We can help you change ...
What if I Can’t Scan the Ride QR Code?
Confirm the following, then try to scan the QR code again: Make sure you haven’t previously installed the QR code on a different device Confirm you have a strong Wi-Fi or mobile data connection Double check that your iPhone is unlocked. See “How Do I ...
What If I’m Subscribed to Ride Mobile but Still Not Connecting to Data?
Confirm that your Ride Mobile eSIM is activated. If you see the double stacked signal strength bars that look like this Ride Mobile is active on your iPhone. You can also go to the Ride App “My Plan” or “Manage Plans” to confirm that your plan is ...
What if I Can’t Connect to Data Using Ride Mobile?
If you are having trouble connecting your eSIM after installing it on your iPhone, check the following: Confirm Data Roaming is ON: Settings > Cellular/Mobile data (see video below) Confirm Cellular Data Switching is ON: Settings > Cellular/Mobile ...