Confirm the following, then try to scan the QR code again:

• Make sure you haven’t previously installed the QR code on a different device

• Confirm you have a strong Wi-Fi or mobile data connection

• Double check that your iPhone is unlocked. See “How Do I Know If My iPhone is Unlocked?”
  

You can also manually install the eSIM on your iPhone.

1. Go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan
   
2. Select Enter Details Manually
   
3. Enter the details available in the Ride Mobile App (toggle to the right for Manual Installation)
   
1. SM-DP+ Address
   
2. Activation Code
   
3. Confirmation Code (leave blank)
   
4. Hit Next
   

Continue with Installation Steps.

If you are having problems scanning the QR code or manually installing the eSIM, please contact us via email at support@ridemobile.com