What if I Can’t Scan the Ride QR Code?
Confirm the following, then try to scan the QR code again:
Make sure you haven’t previously installed the QR code on a different device
Confirm you have a strong Wi-Fi or mobile data connection
Double check that your iPhone is unlocked. See “How Do I Know If My iPhone is Unlocked?”
You can also manually install the eSIM on your iPhone.
On your iPhone:
- Go to Settings > Cellular/Mobile > Add Cellular/Mobile Plan
- Select Enter Details Manually
- Enter the details available in the Ride Mobile App (toggle to the right for Manual Installation)
- SM-DP+ Address
- Activation Code
- Confirmation Code (leave blank)
- Hit Next
Continue with Installation Steps.
If you are having problems scanning the QR code or manually installing the eSIM, please contact us via email at support@ridemobile.com
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