Confirm that your Ride Mobile eSIM is activated. If you see the double stacked signal strength bars that look like this    Ride Mobile is active on your iPhone. You can also go to the Ride App “My Plan” or “Manage Plans” to confirm that your plan is ACTIVE.

If you are having trouble connecting your eSIM after properly installing and activating it on your iPhone, please check that:

1. Your eSIM is set to “ON” under Settings > Cellular/Mobile Plans section
2. Your “Data Roaming” is enabled for your Ride Mobile eSIM under Settings > Cellular/Mobile Plans. Click on your eSIM - toggle Data Roaming button to the right to Green
3. Your “Cellular Data Switching” is “ON”.  Go to Settings > Cellular/Mobile Data > Allow Cellular Data Switching. Toggle “Cellular Data Switching” button to the right

You can test your connection by toggling Airplane Mode to OFF and then ON to cause the eSIM to scan for available networks.

Also check to make sure you are in an area with cellular coverage. Ride Mobile connects to most available cellular networks. You may be in an area where there is no available network.