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Any Questions? We are Happy to Help!
Please reach out by calling 1-415-952-7433 - if we are busy - please leave a message and we will get back to you as soon as we can. You can also email us at support@ridemobile.com - and #same. We will get back to you as soon as we can. If you see a ...
I accidentally deleted my eSIM - what do I do now?
If you accidentally deleted your Ride Mobile eSIM and need to reinstall it on the Same Device - we can help. Please reach out to us at support@ridemobile.com and we can help you reload it. It is not possible to load an eSIM on a different device.
How do I transfer my account to a new phone?
If you purchase or receive a new phone, please contact support@ridemobile.com so we can help you set up a Ride Mobile eSIM on your new device. Your account is always available by logging into Ridemobile.com or your iOS Ride Mobile App.
What If the App Says I’ve Used all My Data?
To get a more detailed usage history, you can contact our support team at support@ridemobile.com and we will review your usage and provide more helpful detail. Some apps, especially social media, consume data in the background. We can help you change ...
How Do I Know If My iPhone Is Carrier Unlocked?
Follow these steps: Go to Settings > General > About Scroll down to view the "Carrier Lock" section Your phone is unlocked if you see: “No SIM restrictions” If there is any other message in the “Carrier Lock” section or you receive an error message ...